THOMAS W. MOODY†††††††† †††††††††† †††††††††† ††††††††††
2513 Krysty Dr., Missoula, MT 59804 ∑ phone: (406) 543-5008 ∑ email: firstname.lastname@example.org††††††
††††††††††††††† The University of Montana
††††††††††† Bachelor of Arts, Geography, 1995
††††††††††† ASE Certification
††††††††††† Automobile and Light Truck Parts Specialist, 1994
∑ Conduct on-call troubleshooting for technical support as a help desk analyst.
∑ Handle multiple support calls for immediate problem resolution and assist other support personnel as needed.
∑ Maintain friendly and positive public relations with individual clients in professional setting.
∑ Use problem-solving techniques to diagnose client problems including hardware, software, user interface and mechanics.
∑ Maintain contact with a variety of professional sources to ensure accuracy of project data.
∑ Possess excellent group communication abilities concerning project development and goals.
∑ Perform on site training of personnel and/or clients from basic operating system procedures to complex software applications.
∑ Create customized reports to display clientsí data in an organized fashion.
∑ Convert client data on in-house developed software and create custom configurations of converted data. This includes map creation in AutoCAD, linking of data to the maps, etc.
∑ Responsible for upgrading and maintenance of PC and networking hardware and configuration.
∑ Responsible for complete installation of all software, from operating systems to specific software applications.
∑ Have a competent knowledge of the Internet with experience using HTML, FTP, TCP/IP, PPP, SLIP, Telnet, and other communications protocols.
∑ Have an excellent understanding of search functions and criteria for data collection/research via the Internet.
∑ Have the ability to manage and supervise personnel, delegating tasks/projects as needed.
∑ Develop healthy working relationships with company personnel and supervised employees.
∑ Engage in software product development, testing, and implementation, and organize client training for engineering software applications.
∑ Conduct presentations and demonstrate product applications in workshop format.
∑ Direct details of programming content and present conceptualized ideas and theories to programmers.
Operating Systems: Windows NT 4.0 Workstation and Server, Windows95, Windows 98, Windows 2000, Windows 3.11, MS Dos, LINUX, UNIX, and OS/2.
CAD and Mapping Programs: AutoCAD R12-14 including Map R2, MapInfo 4.5, Atlas GIS, Mapviewer, and Surfer.
Office Applications: MS Word, MS Access, MS Excel, WordPerfect , Crystal Reports , Netscape, Lotus 123, and QuattroPro.
Utilities Programs: WinZip, PaintShopPro, PKWare, etc.
IBM Compatibles: Complete assembly, configuration, maintenance, and problem troubleshooting.
Ethernet LANís: Installation, configuration, and troubleshooting.
Unix Servers and Terminals: Hardware upgrades and troubleshooting.
Computer Lab Monitor ††††††††††† ††††††††††† ††††††††††† The University of Montana††††††††††† Missoula, MT††† 9/1994 - 5/1995
References Available Upon Request