THOMAS W. MOODY†††††††† †††††††††† †††††††††† ††††††††††

2513 Krysty Dr., Missoula, MT 59804 phone: (406) 543-5008 email:††††††




††††††††††††††† The University of Montana

††††††††††† Bachelor of Arts, Geography, 1995


††††††††††† ASE Certification

††††††††††† Automobile and Light Truck Parts Specialist, 1994





        Conduct on-call troubleshooting for technical support as a help desk analyst.

        Handle multiple support calls for immediate problem resolution and assist other support personnel as needed.

        Maintain friendly and positive public relations with individual clients in professional setting.

        Use problem-solving techniques to diagnose client problems including hardware, software, user interface and mechanics.

        Maintain contact with a variety of professional sources to ensure accuracy of project data.

        Possess excellent group communication abilities concerning project development and goals.



        Perform on site training of personnel and/or clients from basic operating system procedures to complex software applications.

        Create customized reports to display clientsí data in an organized fashion.

        Convert client data on in-house developed software and create custom configurations of converted data. This includes map creation in AutoCAD, linking of data to the maps, etc.

        Responsible for upgrading and maintenance of PC and networking hardware and configuration.

        Responsible for complete installation of all software, from operating systems to specific software applications.

        Have a competent knowledge of the Internet with experience using HTML, FTP, TCP/IP, PPP, SLIP, Telnet, and other communications protocols.

        Have an excellent understanding of search functions and criteria for data collection/research via the Internet.



        Have the ability to manage and supervise personnel, delegating tasks/projects as needed.

        Develop healthy working relationships with company personnel and supervised employees.

        Engage in software product development, testing, and implementation, and organize client training for engineering software applications.

        Conduct presentations and demonstrate product applications in workshop format.

        Direct details of programming content and present conceptualized ideas and theories to programmers.





Operating Systems: Windows NT 4.0 Workstation and Server, Windows95, Windows 98, Windows 2000, Windows 3.11, MS Dos, LINUX, UNIX, and OS/2.

CAD and Mapping Programs: AutoCAD R12-14 including Map R2, MapInfo 4.5, Atlas GIS, Mapviewer, and Surfer.

Office Applications: MS Word, MS Access, MS Excel, WordPerfect , Crystal Reports , Netscape, Lotus 123, and QuattroPro.

Utilities Programs: WinZip, PaintShopPro, PKWare, etc.



IBM Compatibles: Complete assembly, configuration, maintenance, and problem troubleshooting.

Ethernet LANís: Installation, configuration, and troubleshooting.

Unix Servers and Terminals: Hardware upgrades and troubleshooting.






It Technician††††† ††††††††††††††††††††††† ††††††††††† Stimson Lumber Company††††††††††† Bonner, MT††††††† 2/1999 - Present

Mapping Specialist††††††††† ††††††††††† ††††††††††† GeoEconomics††††††††††††† ††††††††††† Missoula, MT††† 8/1996 - 2/1999

Manager, Head Counterman†††††† ††††††††††† Champion Auto†††††††††††† ††††††††††† Missoula, MT††† 10/1991 - 8/1996

Computer Lab Monitor ††††††††††† ††††††††††† ††††††††††† The University of Montana††††††††††† Missoula, MT††† 9/1994 - 5/1995




References Available Upon Request